Shipping policy

SHIPPING REGIONS, TIMEFRAMES & FEES

Greece (Domestic) 

  • Delivery Time: 2–5 business days
  • Shipping Fee: FREE
  • Delivery Service: Hellenic Post RE (Tracking)

United States, Australia & Canada

  • Delivery Time: 10–20 business days
  • Shipping Fee: €4.99
  • Delivery Service: Hellenic Post RE (Tracking)

Europe (excluding Greece)

  • Delivery Time: 5–10 business days
  • Shipping Fee: €4.99
  • Delivery Service: Hellenic Post RE (Tracking)

Asia

  • Delivery Time: 10–20 business days
  • Shipping Fee: €8.50
  • Delivery Service: Hellenic Post RE (Tracking)

IMPORTANT INFORMATION

Phone Number:
A valid phone number is required for the courier. Please provide accurate contact information during checkout.

Shipping Address:
Please ensure your shipping address is correct and complete. We are not responsible for issues caused by incorrect contact details or if you are unreachable upon delivery.

RESPONSIBILITY AFTER SHIPMENT

Once your package is shipped:

  • We are not responsible for tracking, locating lost or delayed packages, damages, customs, or other issues that arise after your order leaves our studio.
  • If a package is lost or delayed, or if you experience issues with customs, you will need to contact the shipping carrier or relevant authorities directly.
  • For US customers:
    If your order is stuck in customs, please contact CBP (Customs and Border Protection) at 1-877-227-5511 or your local USPS office for assistance.

REASONS FOR DELAYS

Please note that delivery times may be affected by:

  • Customs processing
  • Weather conditions
  • Holidays
  • Unforeseen courier or postal delays

We appreciate your understanding that these factors are outside of our control.

DAMAGED ITEMS

For exceptions related to returns due to damage in transit, please refer to our Refund Policy.

CUSTOMS & IMPORT TAXES

  • Buyers are responsible for any customs fees, import taxes, duties, or similar charges that may apply upon delivery in their country.
  • We are not responsible for customs delays or for packages held at customs.

SHIPPING DATE VS. DELIVERY DAY

  • Shipping Date: We guarantee your order will be shipped on the date specified at checkout.
  • Delivery Day: We cannot guarantee a specific delivery day, as this depends on the courier and external factors.

TRACKING YOUR ORDER

All orders are shipped with tracking. You can track your package at parcelsapp.com/en/tracking using your RE tracking number.

QUESTIONS?

If you have any questions or concerns about shipping, please contact our customer support at info@jewelrybymeow.com,we’re always happy to help!